Refund policy

Sophisticated Xperience offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. E-mail or dispute received including name, date and content.

c. The products need to be returned if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, Sophisticated Xperience will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed

2. Orders not Received

3. Products Damaged

4. Incorrect or Missing Products

5. Orders Cancellation

1. Deadline of Opening Dispute

2. Force Majeure

3. Shipping Method Limits

4. Destination Limits

5. Return

6. Service Products

7. Unacceptable Disputes

Sophisticated Xperience always try to offer the best service. If you have any other questions, please feel free to contact us.